Privacy Policy

This Privacy Policy describes how LuvoraLab (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

1. Personal Information We Collect When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Identity Data: Name, billing address, shipping address.

  • Contact Data: Email address, phone number.

  • Financial Data: Payment information (including credit card numbers, PayPal details). Note: All payment transactions are processed securely through encrypted gateways and we do not store your full card details.

2. How Do We Use Your Personal Information? We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you and provide customer support.

  • Screen our orders for potential risk or fraud.

  • Provide you with information or advertising relating to our products or services (if you have opted in).

3. Sharing Your Personal Information We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. We also use Google Analytics to help us understand how our customers use the Site.

4. Data Security & SSL Encryption To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. All credit card and payment information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.

5. Your Rights (GDPR & CCPA Compliant) If you are a resident of the European Economic Area (EEA) or California, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at support@luvoralab.com.

6. Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.